If you start to see some unexpected behaviour in Flexitive, be it a page not loading or something not working as expected in the editor, there are a few troubleshooting steps that you should take. These steps should be followed in order, proceeding to the next one if the current one fails to resolve the unexpected behaviour:
- Log out and log back in again then try to edit your design.
- Close all windows, then open an Incognito window, open Flexitive and log in. Try to edit your design.
- If Flexitive gives you any error, take a screenshot and send that to us.
- Send us the console logs and network HAR file. Please see Generating a HAR file for troubleshooting for more information.
If the steps 1 and 2 did not resolve the issue, please send us the information detailed in steps 3 and 4 through the support button in Flexitive. Our support staff will get back to you with a solution.