Index

Accessing the Billing Portal


In Flexitive, managing your Billing is done via the Billing Portal for your site. In the Billing Portal, you can upgrade your account to a Teams or Enterprise account, change your billing information, and add or remove export packages.


To access the billing portal, go to the Admin Panel for your site and open the Billing tab. In the Billing tab, click 'Visit Billing Portal'. Only a user with Admin Privileges will be able to access the Billing Portal. 




Billing Portal:

Account Information


The Account Information in your Billing Panel will contain information on the user who signed up for the account. To change this information, tap the Account Name option, after selecting Account Information.



After tapping the Account Name, you'll be able to change the First Name, Last Name and Email Contact information for the account. Once you changed the information, click Update to update your account, or the Back Arrow to cancel your changes.


Payment Methods


In the Payment Methods section of the Billing portal, you'll be able to view, update, add and remove credit cards from the payment options on your site.


To update your credit card information, select the card you would like to update.



After clicking the card, select Edit Payment Method to update the credit card information for your site. Clicking Update will update your credit card information with the newly inputted information. Clicking the back arrow will cancel the process and return you to the Billing Portal.



To add another credit card to your site, click the 'Add New' option in the Payment Methods section.



After tapping 'Add New' you can input the information for the credit card you would like to add to your account. Clicking Add will add the credit card to your account. Clicking back arrow will cancel the process and return you to the billing portal.



After you add a credit card, all the credit cards on your account will be listed in the Payment Method Information box. The first credit card listed is your Primary Credit Card, and subsequent credit cards are the Backups, in case payment on the Primary card does not go through.


Billing & Shipping Addresses


In the Billing & Shipping Addresses section, you can view and edit the billing address for your Flexitive account. To update your Billing Address, click the address in the Billing Information section.



After clicking the address you will be able to change the Billing Address for your Flexitive account. After changing the information, you can click Update to save your changes, or use the back arrow to undo your changes and return to the Billing Portal.



Billing History


In the Billing History section of the billing portal, you'll be able to view your payments for Flexitive services to date.


If you would like to download a invoice for a Flexitive payment as a PDF, you can do so by clicking Download. 


Subscriptions and Timelines


Under the Manage Subscription section of the Billing Portal, you'll be able to see the plan you've selected for your Flexitive account, as well as any export packages you've added to your plan.



If you've subscribed to an Annual Payment plan for your Flexitive subscription, you have 2 separate Flexitive subscriptions in your Billing portal. 


One subscription will be for your Flexitive subscription, which will be billed on an annual basis.


The second subscription is for your export packages, which will be billed on a monthly basis. If you don't have an export package associated with your account, the subscription will still be present as a $0 per month subscription.


Cancellations


You can cancel your account at any time, using the Cancellation Button, found in the Billing Tab of the Admin Panel. When canceling your Flexitive account, you’ll be asked to fill out a quick survey. Your request will then be forwarded to a member of our support team.


You can find a link to our terms here.